Empower. Energise. Excel.
Centre of Excellence
Our Centres of Excellence are the engines that propel us to continuously aim for Perfection. So that we can settle for Excellence. In everything we do. Our Centre of Excellence labs maintain state-of-the-art environments necessary for enabling us recommend best practices, recommend complex intertwining of technology integrations, as well as recommend appropriate technology roadmap and progressive adoption. For all the different facets of your Customer Engagement initiatives. Our recommendations, be they be about Solution Design, Systems Integration, or Infrastructure, are all passed through these Centres, tested and validated, before they are reached out to Enterprises. Our Consultants all go through the grind, in these Centres, before they work with you.

The CoE has focus areas that it has identified to be the corner stone of its success. The below 5 focus areas span across the organization ensuring every member plays a contributing as well as a beneficiary role in the evolution of the CoE.

Quality Assurance

  • Build QA processes, review project documents – requirement, design, use cases, test plan, and test cases
  • Design plan for Unit testing, and System Integration Testing (SIT) and conduct testing
  • Create reporting metrics across projects as part of management reviews

Skill Augmentation

  • Identify areas of skill augmentation requirement in various technologies
  • Workout plan for training schedule
  • Enable training and certification

Process Improvement

  • Define templates - Implementation project deliverables
  • Change management process
  • Enable implementation methodologies
  • Define process for issue tracking

R&D and Innovations

  • Develop prototypes for the following across verticals:
  • Real time integration channels (Web, Call center, PoS, Kiosk, ATM, Mobile app)
  • Social media integrations
  • Trigger messaging – real time to batch channels
  • Migration of applications (across technologies)

Asset Creations

  • Create a knowledge base of processes, technical - infrastructure, data management, best practices, use cases, case studies and reports
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