CC Engage is a Customer Data & Engagement Platform that powers Customer and Audience Engagement & Experience. The CC Engage CDEP offers world class Omni Source, Omni Channel, Data Orchestration, Organisation, Management & Unified OneView. It drives powerful Machine Learning based intelligence, segmentation, targeting and personalization. And is a unique platform that propels experience through Campaign & Loyalty Management powered by Real Time personalized interaction capability.
Customer and Audience Data Management
Customer True View
Loyalty and Tier Management
Orchestrate data from mediums, channels, businesses, devices, platforms across formats and structures.
Unify data across sources, audit, profile, enrich data & create 360 degree single-view of entities & audiences across physical and digital attributes Analyse and decide engagement strategy with Machine Learning, Segmentation, Clustering, Predictive algorithms.
Design engagement journeys across channels, measure interactions, score affinities, actions, preferences, expressions and activities in real time.
Reward loyalty & bonus points with real time accumulation and redemption.
Measure Insights, Interactions, Experience, KPI and configure dashboards.
Validate email contact information in real time and in batch mode.