We are Customer Centria. The Customer Engagement & Experience Company. We architect customer delight by seeking and shaping the Here & Now Moments of Truth. And engineer customer experience, from the orchestration of Cognitive Data, Technology & Omni Channel artistry. Impacting total business transformation, to unlock endless opportunities.

15

YEARS OF MARTECH
EXPERIENCE

25 +

Countries footprints

5 Billion+

Communications Yearly

100 +

Global enterprises served

350 +

Professionals

The Four Pillars

Our Core Competencies

Who we are

We are passionate, driven Marketing Tech enthusiasts. A strong, committed and experienced team of industry experts, domain-consultants, solution architects, data scientists, software coders, journey designers, content and creative designers and developers. We propel Customer Experience into the realm of Real Time Cognitive Omni-Channel Artistry. Having delivered transformational value to clients globally, what matters to us is consistent & sustained excellence. Powering engagement strategies and engineering delightful experiences, is serious business to us.

About us

Our Expertise

Practices that make it perfect

Adobe

Marketing Cloud

Adobe

Marketing Cloud

Unica

Marketing Platform

Unica

Marketing Platform

Salesforce

Marketing Cloud

Salesforce

Marketing Cloud

Acoustic

Marketing Cloud

Acoustic

Marketing Cloud

Airship

Mobile Marketing

Airship

Mobile Marketing

What we do?

Cognitive analytical decisioning, with real-time action, what we call, the Here & Now Moments of Truth engagement, is at the core of delivering Customer Experience. Especially in our effervescent omni-channel world today, the power of real time context, blended with relevant contextual historic behavioral insights, presents enormous opportunities, that propel the economic value of the customer, Brand, Business and Enterprise.

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Marketing Transformation – what is it and why you should be doing it right now!

The marketing landscape has changed in every way possible. And the pandemic has only accelerated and sharply defined the change. The proliferation of digital channels on the one hand, the completely changed expectations of customers on the other and the advent of mobile devices have thrown many spanners in the works as it were.

Cognitive Marketing – What Does This Mean To Your Business?

A smart marketing professional understands the link between a consumer’s material desires and his response patterns. This process of discovering the link between our desires and the need to nurture them involves cognition – the hidden variable behind any great marketing campaign.

Key Benefits Your Business will see when you set up a Marketing Center of Excellence

A Marketing Centre of Excellence is a physical or virtual center of knowledge that brings together existing expertise and resources, adds to it where required and optimizes marketing in a way that ensures a high rate of efficiency, performance and value.

The Role of Technology in Marketing Transformation

The marketing landscape is vastly different from how it was even ten years ago. The shift from “mobile also” to “mobile first” is one very major shift – not to forget the addition of many new digital channels where the customer wants to be engaged.