We are Customer Centria
Engage Impact Delivered
Philosophy
A global data-driven customer engagement and
experience facilitator.
We modernize your approach to reaching out to customers, especially on the face of increased competition with more than a decade old experience. We facilitate communication and delightful experience between you and your customers, bringing a higher degree of Customer Centricity and relevance in communication across all moments of contacts and touchpoints. Our end-to-end customer engagement strategies, bring seamless integration of technology, analytics, interactive, digital and social strategies.
Listen
Analyze
Enable
Engage
Measure
OUR STRENGTH
Very few offer experiences built on an understanding of why a particular customer has engaged at a given moment.
Hyper Personalized Experience & Engagement
Customer Centria is born out of a best in class vision to facilitate enterprises to offer delightful customer experience.CO-Founded by CR Vinay, CEO & Managing Director and PS Krishnan, COO & Chief Analytics Officer, Customer Centria is operations for over a decade, empowering enterprises to strategise, plan and execute Customer Centricity Strategies, programs and initiatives. We engage the right customers at the right time, with the right offers and promotions catering to their ecise needs, through preferred channels in the most relevant manner is our focused business area. We do so by leveraging ompetencies in Technology, Analytics, Interactive and Social Media on the one hand and the best of people, processes and the know-how on the other.
Customer Engagement & Experience Company
We power Business Value and Customer Experience with our software suite and services to help enterprises derive maximum value on marketing and customer engagement investments. We solve for Martech, Data, Intelligence & Digital, architect Deep Integration & Transformation , orchestrate omni channel delightful experiences.
MANAGEMENT TEAM
The Leadership Team
Vinay CR
Founder & CEO
Krishnan PS
Co-Founder & Chief Operating Officer
Bruce Brown
Director, Business Development Worldwide
Sadique Edakkavil
Director, Product Development
Ananth Iyer
Vice President, Human Resources
Propelled to Perfection
Center of Excellence
Our Centres of Excellence are the engines that propel us to continuously aim for perfection, so that we can settle for excellence in everything we do. Our Centre of Excellence labs maintain state-of-the-art environments necessary for enabling us recommend best practices, complex intertwining of technology integrations, as well as appropriate technology roadmap and progressive adoption for all the different facets of your Customer Engagement initiatives. Our recommendations, be they be about Solution Design, Systems Integration, or Infrastructure, are all passed through these Centres, tested and validated, before they are reached out to Enterprises. Our Consultants all go through the grind, in these Centres, before they work with you
AWARDS
Recognitions
INTERNATIONAL MEDIA AWARDS
International awards for innovation in media 2010, New York Silver in the Innovative Digital Marketing Solutions category for GoJiyo.
AFAQS! AWARDS
Rated GoJiyo as the second most liked digital campaign of 2010. A Recognition that is most coveted in the segment. A Certificate for the quality of output we give.
IBM Unica MIS - Berlin
Innovative Implementation of IBM Unica Campaign Management for Gojiyo. Top 3 finalists in Berlin 2011 along with Air France and Vivo.
INTERNET ADVERTISING AWARD
Internet Advertising Competition Awards, 2011
Outstanding Website for GoJiyo and IDBI Federal Wealthsurance.
Global PR Conclave, 2011
Gold in the multimedia campaign category for IDBI Federal Wealth Insurance. A unique project that helped us give unique solution that garner us this unique award.
Digital Trends - Global Scanning
Innovative social networks around the globe, a leading UK based research consultancy featured GoJiyo as one of the most innovative social networks from around the globe.
Be Part of The Delight Drivers
