ACCURACY EVERY TIME
AWARENESS & DEMAND GENERATION
ACQUISITION & ACTIVATION
Customer Centria helps you classify and organize the potential list of customers out of our 5 billion global databases, proffering you the ability to grow your business every nook and corner of the world. We seek them out for you through calls, email, social, web, mobile and every possible avenue available. We involve in strategized activation plans and customer engagement plans through various touchpoints, keeping your customers active.
CUSTOMER VALUE ENHANCEMENT (Cross-Selling/ Up-Selling)
The most common term in customer value enhancement is cross-selling and upselling. However, they can also be overused, resulting in a negative impact on customer relationships. Our experienced Consultants at Customer Centria, measure and balance per capita sales through reliable indicators of our proprietary products which help you maintain harmony among your customers, yet keep mining value from customers and vice versa.
COMMUNITY BUILDING
Customer Communities are “The New Essential” mechanism and the most sustainable strategy to increase customer experience and service satisfaction. Customer Communities formulated and developed by Customer Centria does more than increasing the number and profitability of recurring sales. We enhance customer engagement to generate social proof, boost SEO ranking, and reduce spending on ineffective/under-effective promotional activities. Our recent Communities for brands contributed 33% ROI.
RETENTION
Customer Centria’s retention tactics let any business or company to form lasting relationships with consumers who will eventually churn into a loyal customer. It is simpler and less expensive to retain customers than to acquire them. We have gained more than a decade of experience that crafted numerous beautiful, loyalty romance stories between Brand-Customers.
LOYALTY
Brand loyalty is like a marriage relationship. A customer once committed to the BrandBrand based on its quality and attributes never tends to look for other brands for similar products. Customer Centria has always been a best man with the Brand, witnessing loyal commitments and stories of customers becoming the promoters of the Brand.
Be Part of The Delight Drivers
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We are Customer Centria. The Customer Engagement & Experience Company. We architect customer delight by seeking and shaping the Here & Now Moments of Truth. And engineer customer experience, from the orchestration of Cognitive Data, Technology & Omni Channel artistry. Impacting total business transformation, to unlock endless opportunities.