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CASE STUDY

CASE STUDY

Taj Hotels Resorts and Palaces comprises of 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. The Taj Group of Hotels is one of the most leading hotel chains of the world, famous for quality, luxury and service.

Business Objective

Create a social media footprint for 26 luxury hotels across the globe which starts from building their social presences including engagement, response management and listening, to the creation of an influencer outreach program.

Our Approach

Create a social media footprint for 26 luxury hotels across the globe which starts from building their social presences including engagement, response management and listening, to the creation of an influencer outreach program.

End-to-end Solution

Business Value

We are Customer Centria. The Customer Engagement & Experience Company. We architect customer delight by seeking and shaping the Here & Now Moments of Truth. And engineer customer experience, from the orchestration of Cognitive Data, Technology & Omni Channel artistry. Impacting total business transformation, to unlock endless opportunities. 

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