BUSINESS CASE BUILD
Customer Centria focuses on fine details of costs when it comes to TCO. TCO – Total Cost of Ownership comprises the cost incurred during the serviceable period of the product/project. Pre-acquisition Cost – Acquisition Cost – Operational Cost – Maintenance Cost – Downtime Cost – End of lifecycle Cost are the levels of costs incurred in a process. Therefore we offer a more exact basis of choosing among alternatives in a game-changing decision with our TCO reports. Lower the TCO is better the value in the long run
ROI BUILD & IMPACT ANALYSIS
Customer journey mapping is the process toward creating a visual story of communication and encounters of an end-user with your BrandBrand. We integrate mediums of communication channels and develop touchpoints based on individual buyer persona, which gives knowledge of the overall and insightful experience centered around your customer.
Generating target traffic, may it be online or offline; is often the primary goal of most businesses. Beyond target traffic, more than 60% of the ventures, including startups, fail to dedicate the same level of resources and effort to improve the customer onboarding process. At Customer Centria, we improve the conversion process from visitor to a customer; using our state of the art proprietary products and services. It will not just lead to an increase in revenue but will also help improve profits achieved with little to no additional
effort or cost.
PERFORMANCE-BASED ENGAGEMENT MODELS
Customer engagement is a never-ending process in business. We analyze the existing engagement model with our in-house cognitive AI to gauge every perspective of the performance digitally. We also study the various layers of touchpoints understanding the fundamentals of your product or service. We plot the perfect strategy for your products and services with touchpoints centred around your customers and their pain points. Our expertise in technology drives excellence in performance-based engagement models.
Be Part of The Delight Drivers
Like to experience a career move that will allow you work with a team of professionals who will surprise you with their drive, skill and intelligence
Subscribe To Our Newsletter
We are Customer Centria. The Customer Engagement & Experience Company. We architect customer delight by seeking and shaping the Here & Now Moments of Truth. And engineer customer experience, from the orchestration of Cognitive Data, Technology & Omni Channel artistry. Impacting total business transformation, to unlock endless opportunities.